Terms and Conditions

These Terms and Conditions (hereinafter referred to as “Terms”) govern the relationship between the user (hereinafter referred to as “player” or “you”) and Voodoo (hereinafter referred to as “the casino” or “we”). By creating an account and using the services provided by Voodoo, you agree to comply with these Terms. Please read them carefully.

Introduction and License

Voodoo operates under a license granted by the Government of Curacao. The casino offers a variety of online gambling services, including real-money play on online pokies, table games, and live dealer games. All services are compliant with the regulatory requirements of the jurisdictions in which they operate, including New Zealand. This includes adherence to consumer protection standards, anti-money laundering (AML) regulations, and responsible gambling principles.

Eligibility

1. The minimum age requirement to participate in any gambling activity at Voodoo is 18 years.
2. Players must be located in jurisdictions where participation in online gambling is legal.
3. The casino reserves the right to verify the identity of all players to ensure compliance with this age requirement and applicable laws.

Account Rules

• Each player is permitted to create only one account.
• Players must complete mandatory Know Your Customer (KYC) verification before they can make withdrawals.
• It is the player’s responsibility to maintain the confidentiality of their account information, including passwords.
• The casino reserves the right to suspend or terminate accounts in cases of misuse, including but not limited to creating multiple accounts.

Deposits and Withdrawals

• Players can make deposits using various payment methods, which will be detailed in the banking section of the casino website.
• All transactions are subject to AML compliance obligations, and players may be required to provide identification for verification purposes.
• Withdrawals will generally be processed within 1-5 business days, depending on the chosen method.
• Players must ensure that they have met all wagering requirements before requesting a withdrawal.

Prohibited Activities

• Cheating or fraudulent activities of any kind are strictly prohibited.
• Bonus abuse, including the manipulation of promotional offers, is not allowed.
• The use of bots, scripts, or any unauthorized software to gain an unfair advantage is forbidden.
• Exploitation of system errors or glitches in gameplay will result in account suspension and potential forfeiture of winnings.

Limitation of Liability and Termination

• The casino reserves the right to suspend, restrict, or permanently close any account if it suspects violations of these Terms or any applicable laws.
• Voodoo is not liable for any losses resulting from account closure or suspension due to regulatory requirements or suspicious activity.
• Players agree that the casino will not be held responsible for any damages, losses, or claims arising from their use of the services provided.

Bonus Terms and Promotional Conditions

• Bonuses and promotions are subject to specific terms and conditions, which will be outlined at the time of the offer.
• Players must be aware of and fulfill any wagering requirements associated with bonuses before they can be withdrawn.
• The casino reserves the right to modify or cancel bonuses at its discretion, and players will be informed of any changes.

Fair Play and Game Integrity Rules

• The casino is committed to ensuring fair play and the integrity of all games offered.
• All gaming software used is verified for fairness and complies with industry standards.
• Players must not engage in any activities that could compromise the integrity of the games, including collusion or manipulation.

Fraud Prevention and Security Monitoring

• Voodoo employs advanced security measures to protect player information and prevent fraud.
• Transactions and gameplay will be monitored for suspicious activity, and any detected fraud will be reported to the relevant authorities.
• Players are encouraged to report any suspicious behavior they may encounter.

Dispute Resolution and Complaint Handling Process

• In the event of a dispute, players should first contact the support team to seek resolution.
• If the issue is not resolved satisfactorily, players may escalate their complaint through the appropriate regulatory channels.
• The casino will respond to disputes in a timely manner and aims to resolve issues fairly and equitably.

Governing Law and Jurisdiction

• These Terms are governed by the laws of New Zealand.
• Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of New Zealand.

Responsible Gambling Measures and User Protection Tools

• Voodoo is committed to promoting responsible gambling and offers various tools to help players manage their gambling activities.
• Players can set deposit limits, session time limits, and self-exclusion periods.
• Resources for problem gambling, including links to support organizations, are available on the casino’s website.

Amendments to Terms and Conditions

• Voodoo reserves the right to modify these Terms at any time.
• Players will be notified of any significant changes made to the Terms, and continued use of the services will constitute acceptance of the revised Terms.
• It is the player’s responsibility to regularly review the Terms for any updates or changes.

Contacting Voodoo

• Players can reach out to the support team for assistance regarding any aspect of their account or the services provided by the casino.
• Support is available through various channels, ensuring players can receive help when needed.

By using Voodoo’s services, players affirm that they have read, understood, and agree to abide by these Terms and Conditions.